Incident Response

Incident response is the organized approach to handling security incidents and production failures — from detection through resolution and post-mortem. A mature incident response process includes defined severity levels, on-call rotations, communication templates, escalation paths, and blameless post-incident reviews. For compliance frameworks like SOC 2 and ISO 27001, documented incident response procedures are mandatory. Most startups and vibecoded products have no incident response plan at all — when something breaks at 2 AM, it's panic-driven debugging with no structured process, no communication plan, and no documentation of what happened or how to prevent recurrence.